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NeoScan Manual Part G: Appendix II: Troubleshooting

1,185 bytes added, 17:09, 9 March 2017
/* NeoScan Optical Bench Manager Program Not Responding */
When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
To solve the problem,
1. Turn off the <center>[[NeoScan]] system Image:neoscanfig_A_II_14.png|thumb|center|300px|<i><b>Figure A-II.14</b>: Warning massage for missing AD and turn it on againDA addresses..</i>]]</center>
2. Reboot To solve the control computer. 3. Go to Window Application (Program) or “Measurement Computing” folder and click on “Instacal” (Figure A-II.15). 4. You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press “OK” button.  5. The “Instacal” driver interface will list A/D and D/A board names – e.g. USB-1608FS board and USB-3114 (Figure A-II.17). 6. Select USB-3114 and double click on it.problem,
7. In USB-3114 Board Configuration window use <ol><li><p>Turn off the dropdown list [[NeoScan]] system and set at turn it on again.</p></li><li><p>Reboot the Dcontrol computer.</A Ranges to +p></-10V li><li><p>Go to Window Application (default is 0-10VProgram)as shown in or “Measurement Computing” folder and click on “Instacal” (Figure A-II-18.15).</p>
8. Close “Instacal” driver interface and open <center>[[NeoScanImage:neoscanfig_A_II_15.png|thumb|center|600px|<i><b>Figure A-II.15</b>: Start the Instacal driver controller program.</i>]] Optical Bench Manager program</center></li><li><p>You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press “OK” button.</p>
9<center>[[Image:neoscanfig_A_II_16. If png|thumb|center|600px|<i><b>Figure A-II.16</b>: Configure the Instacal driver controller program.</i>]]</center></li><li><p>The “Instacal” driver interface does not will list A/D and D/A board names as indicated in – e.g. USB-1608FS board and USB-3114 (Figure A-II-19.17).</p>
a<center>[[Image:neoscanfig_A_II_17. Double click on png|thumb|center|400px|<i><b>Figure A-II.17</b>: Instacal driver controller program “MCCRegistryFix3list A/D and D/A board names.exe”. You can find </i>]]</center></li><li><p>Select USB-3114 and double click on it .</p></li><li><p>In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in C:\ProgramData folderFigure A-II-18.</p>
<center>[[Image:neoscanfig_A_II_18.png|thumb|center|400px|<i><b>Figure A-II. Unplug the USB cable from the 18</b>: Instacal driver controller program list A/D and D/A board names.</i>]]</center></li><li><p>Close “Instacal” driver interface and open [[NeoScan]] Optical MainframeBench Manager program.</p></li><li><p>If the “Instacal” driver interface does not list A/D and D/A board names as indicated in Figure A-II-19.</p>
c. Plug the USB cable from the <center>[[NeoScanImage:neoscanfig_A_II_19.png|thumb|center|400px|<i><b>Figure A-II.19</b>: Instacal driver controller program cannot detect A/D and D/A converters.</i>]] Optical Mainframe.</center>
d<ol type="a"><li><p>Double click on program “MCCRegistryFix3. exe”. You can find it in C:\ProgramData folder.</p></li><li><p>Unplug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>Plug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>Run “Instacal” program again. </p></li><ol>
 
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