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NeoScan Manual Part G: Appendix II: Troubleshooting

1,184 bytes added, 17:09, 9 March 2017
/* NeoScan Optical Bench Manager Program Not Responding */
<center>[[Image:neoscanfig_A_II_8.png|thumb|center|400px|<i><b>Figure A-II.8</b>: Cor.</i>]]</center>
=== Incorrect Working Folder (Directory) ====
Make sure NoeScan Mapping Utility or [[NeoScan]] Plot Utility programs are pointing to the correct working folder (Figure A-II.9).
When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
To solve the problem,
1. Turn off the <center>[[NeoScan]] system Image:neoscanfig_A_II_14.png|thumb|center|300px|<i><b>Figure A-II.14</b>: Warning massage for missing AD and turn it on againDA addresses..</i>]]</center>
2. Reboot To solve the control computer.problem,
3<ol><li><p>Turn off the [[NeoScan]] system and turn it on again.</p></li><li><p>Reboot the control computer. </p></li><li><p>Go to Window Application (Program) or “Measurement Computing” folder and click on “Instacal” (Figure A-II.15).</p>
4<center>[[Image:neoscanfig_A_II_15. png|thumb|center|600px|<i><b>Figure A-II.15</b>: Start the Instacal driver controller program.</i>]]</center></li><li><p>You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press “OK” button. </p>
5<center>[[Image:neoscanfig_A_II_16. png|thumb|center|600px|<i><b>Figure A-II.16</b>: Configure the Instacal driver controller program.</i>]]</center></li><li><p>The “Instacal” driver interface will list A/D and D/A board names – e.g. USB-1608FS board and USB-3114 (Figure A-II.17).</p>
6<center>[[Image:neoscanfig_A_II_17. png|thumb|center|400px|<i><b>Figure A-II.17</b>: Instacal driver controller program list A/D and D/A board names.</i>]]</center></li><li><p>Select USB-3114 and double click on it.</p></li><li><p>In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in Figure A-II-18.</p>
7<center>[[Image:neoscanfig_A_II_18. In USBpng|thumb|center|400px|<i><b>Figure A-3114 Board Configuration window use the dropdown II.18</b>: Instacal driver controller program list A/D and set at the D/A Ranges to +board names.</-10V (default is 0-10V)i>]]</center></li><li><p>Close “Instacal” driver interface and open [[NeoScan]] Optical Bench Manager program.</p></li><li><p>If the “Instacal” driver interface does not list A/D and D/A board names as shown indicated in Figure A-II-1819.</p>
8. Close “Instacal” driver interface and open <center>[[NeoScan]] Optical Bench Manager programImage:neoscanfig_A_II_19. 9png|thumb|center|400px|<i><b>Figure A-II. If the “Instacal” 19</b>: Instacal driver interface does not list controller program cannot detect A/D and D/A board names as indicated in Figure A-II-19converters.</i>]]</center>
<ol type="a. "><li><p>Double click on program “MCCRegistryFix3.exe”. You can find it in C:\ProgramData folder.</p></li><li><p>b. Unplug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>c. Plug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>d. Run “Instacal” program again. </p></li><ol>
 
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