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NeoScan Manual Part G: Appendix II: Troubleshooting

2,668 bytes added, 17:09, 9 March 2017
/* NeoScan Optical Bench Manager Program Not Responding */
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The power is off.
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Consequently, the user is prompted with warning message as shown in Figure A-II.6.
 
<center>[[Image:neoscanfig_A_II_6.png|thumb|center|350px|<i><b>Figure A-II.6</b>: Dialog window when Translation Stage is not responding.</i>]]</center>
Therefore,
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If the problem persists, turn off the programmable motion controller and then turn it on. Then Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.
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It is important to note that failed to respond properly to this issue, it may cause the system to hung, in which you may restart the whole [[NeoScan]] system and control computer.
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<center>[[Image:neoscanfig_A_II_6.png|thumb|center|600px|<i><b>Figure A-II.6</b>: Setting lock-in amplifier parameters in NeoScan Mapping Utility.</i>]]</center> === Translation Stage Has Hung Up===
When the XY Linear Translation Stage hits the edge sensors of the base, it will hang up and stops functioning (see section A.4). In this situation,
• <ul><li><p>Reset the Linear Translation Stages by switching it off and then turning it on,</p></li><li><p>• Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.</p></li>A-II.7 Optimization Utility Program Not Functioning </ul>
=== Optimization Utility Program Not Functioning ===
[[NeoScan]] Optimization Utility program stops functioning if
• <ul><li><p>The Lock-in Amplifier is off.</p></li><li><p>• Or the Lock-in Amplifier is not connected to the [[NeoScan]] system through the USB Hub.</p></li><li><p>• Or GPIB address for the Lock-in Amplifier Visa is not correct.</p></li></ul>
Consequently, information panel warns that spectrum analyzer “Not Found” as shown in Figure A-II.7.
 
<center>[[Image:neoscanfig_A_II_7.png|thumb|center|400px|<i><b>Figure A-II.7</b>: Dialog .</i>]]</center>
Therefore,
1. <ol><li><p>Check whether the Lock-in Amplifier is on.</p></li><li><p>Check if the GPIB-USB cable from the Lock-in Amplifier port is connected to the USB Hub (Figure AII-.8).</p></li><li><p>Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.</p></li></ol>
2<center>[[Image:neoscanfig_A_II_8. Check if the GPIB-USB cable from the Lock-in Amplifier port is connected to the USB Hub (png|thumb|center|400px|<i><b>Figure AIIA-II.8)</b>: Cor.</i>]]</center>
3. Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.  A-II.8 === Incorrect Working Folder (Directory)===
Make sure NoeScan Mapping Utility or [[NeoScan]] Plot Utility programs are pointing to the correct working folder (Figure A-II.9).
1<center>[[Image:neoscanfig_A_II_9. png|thumb|center|600px|<i><b>Figure A-II.9</b>: Correct working or project and folder path.</i>]]</center> <ol><li><p>In NoeScan Mapping Utility use the browse button to set “Working Folder” path to
C:\Users\[[NeoScan|neoscan]]\Documents\[[NeoScan]]\Projects.
</p></li><li><p>2. In NoeScan Plot Utility use the browse button to set “Project Folder” path to
C:\Users\[[NeoScan|neoscan]]\Documents\[[NeoScan]]\Projects.
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   A-II.9 === Irregular Patterns in 2D Phase Plots===
If there are irregular patterns in 2D Phase plots in [[NeoScan]] Plot Utility program, as shown in Figure A-II.10, it might be the case that there is no synchronization between scan instruments.
 
<center>[[Image:neoscanfig_A_II_10.png|thumb|center|400px|<i><b>Figure A-II.10</b>: An example of irregular pattern in 2D Phase plot when scan instruments are not synchronized.</i>]]</center>
Therefore,
1. <ol><li><p>Make sure all 10 MHz reference cables are connected appropriately (in the back of the corresponding instruments) and the connectors are not loose. </p></li><li><p>Check if the BNC cables are fine. </p></li><li><p>Make sure “Modulation Generator” key in 100 MHz signal generator for lock-in amplifier is off.</p></li></ol>
2. Check if the BNC cables are fine. === Wiggling Power Levels ===
3If the FC/APC connector is not clean (Figure A-II. Make sure “Modulation Generator” key 11), despite probe optimization the return power and the optimization power graphs appears wiggling as shown in 100 MHz signal generator for lockFigure A-in amplifier is offII.12.
<center>[[Image:neoscanfig_A_II_11.png|thumb|center|600px|<i><b>Figure A-II.10 Wiggling Power Levels  If the 11</b>: FC/APC connector is not of a PM Fiber under microscope: A dirt seen as a black mark on the fiber end connector (left). A clean fiber (right).</i>]]<br>[[Image:neoscanfig_A_II_12.png|thumb|center|600px|<i><b>Figure A-II.11), despite probe optimization the 12</b>: Wiggling return power and the optimization power graphs appears wiggling as shown in Figure A-II.12for a PM fiber with a dirt on the fiber end connector. </i>]]</center>
Therefore
1. <ol><li><p>Detach the fiber connector from fiber port of the [[NeoScan]] system.</p></li><li><p>Use a dry cleaning cloth (reel-based cassette cleaner) to remove dirt, dust, and oil from connector end faces (Figure A-II.13). </p></li><li><p>Attach the fiber connector to the fiber port of the [[NeoScan]] system.</p></li><li><p>Perform a probe optimization.</p></li></ol>
2<center>[[Image:neoscanfig_A_II_13. Use png|thumb|center|600px|<i><b>Figure A-II.13</b>: Cleaning a connector end face using a dry cleaning cloth (reel-based cassette cleaner) to remove dirt, dust, and oil from connector end faces (Figure A-II.13). </i>]]</center>
3. Attach the fiber connector to the fiber port of the === [[NeoScan]] system.Optical Bench Manager Program Not Responding ===
4. Perform When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a probe optimizationwarning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
A-II.11 [[NeoScan]] Optical Bench Manager Program Not Responding
When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in <center>[[Image:neoscanfig_A_II_14.png|thumb|center|300px|<i><b>Figure AIIA-II.14</b>: Warning massage for missing AD and DA addresses. Or sometimes NoeScan Optical Bench Manager program does not respond.</i>]]</center>
To solve the problem,
1. <ol><li><p>Turn off the [[NeoScan]] system and turn it on again.</p></li><li><p>Reboot the control computer.</p></li><li><p>Go to Window Application (Program) or “Measurement Computing” folder and click on “Instacal” (Figure A-II.15).</p>
2<center>[[Image:neoscanfig_A_II_15. Reboot png|thumb|center|600px|<i><b>Figure A-II.15</b>: Start the control computerInstacal driver controller program.</i>]]</center></li><li><p>You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press “OK” button.</p>
3<center>[[Image:neoscanfig_A_II_16. Go to Window Application (Program) or “Measurement Computing” folder and click on png|thumb|center|600px|<i><b>Figure A-II.16</b>: Configure the Instacal driver controller program.</i>]]</center></li><li><p>The “Instacal” driver interface will list A/D and D/A board names – e.g. USB-1608FS board and USB-3114 (Figure A-II.1517).</p>
4<center>[[Image:neoscanfig_A_II_17. You may be prompted with a message box as shown in png|thumb|center|400px|<i><b>Figure A-II.16 saying that the previous 17</b>: Instacal driver controller program list A/D and D/A board name has not been deletednames. Press “OK” button</i>]]</center></li><li><p>Select USB-3114 and double click on it.</p></li><li><p>In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in Figure A-II-18. </p>
5<center>[[Image:neoscanfig_A_II_18. The “Instacal” png|thumb|center|400px|<i><b>Figure A-II.18</b>: Instacal driver interface will controller program list A/D and D/A board names – e.g</i>]]</center></li><li><p>Close “Instacal” driver interface and open [[NeoScan]] Optical Bench Manager program. USB-1608FS board </p></li><li><p>If the “Instacal” driver interface does not list A/D and USB-3114 (D/A board names as indicated in Figure A-II-19.17).</p>
6<center>[[Image:neoscanfig_A_II_19. Select USBpng|thumb|center|400px|<i><b>Figure A-3114 II.19</b>: Instacal driver controller program cannot detect A/D and double click on itD/A converters.</i>]]</center>
7. In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in Figure A-II-18.<ol type="a"><li>8. Close “Instacal” driver interface and open [[NeoScan]] Optical Bench Manager program.<p> 9. If the “Instacal” driver interface does not list A/D and D/A board names as indicated in Figure A-II-19. a. Double click on program “MCCRegistryFix3.exe”. You can find it in C:\ProgramData folder.</p></li><li><p>b. Unplug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>c. Plug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>d. Run “Instacal” program again. </p></li><ol>
 
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