If [[NeoScan]] optical mainframe is on;but the total return power and the polarization power are too low (Figure A-II.1) â or there is no power, then
⢠<ul><li><p>Either the probe is not connected to [[NeoScan|Neoscan]] optical mainframe.</p></li><li><p>⢠Or the probe is defective. </p></li></ul>
Therefore,
1. <ol><li><p>Check the connectors.</p></li><li><p>Inspect the probe. </p></li><li><p>If the connection is fine and still there is no power, try another probe.</p></li></ol>
2<center>[[Image:neoscanfig_A_II_1. Inspect the probepng|thumb|center|600px|<i><b>Figure A-II. Â 3. If 1</b>: NeoScan Optical Bench Manager indicating that the connection total return power is fine and still there is no power, try another probetoo low.A-II.2 Low EO Signal </i>]]</ No Signal center>
=== Low EO Signal / No Signal ===
If [[NeoScan]] optical mainframe is on, yet, the EO signal is too low or there is no signal (Figure A-II.2), then
.
⢠The probe is not connected to [[NeoScan|Neoscan]] optical mainframe.
Â
⢠Or the probe is defective.
Â
⢠Or the cables are lossy or defective.
⢠<ul><li><p>The probe is not connected to [[NeoScan|Neoscan]] optical mainframe.</p></li><li><p>Or the probe is defective.</p></li><li><p>Or the cables are lossy or defective.</p></li><li><p>Or operating environment is too noisy. </p></li></ul>
Therefore,
1. <ol><li><p>Check the connectors.</p></li><li><p>Check the cables.</p></li><li><p>Inspect the probe. </p></li><li><p>If all the connectors and cables are fine, and still there is no signal, try another probe</p></li></ol>
2<center>[[Image:neoscanfig_A_II_2. Check the cablespng|thumb|center|400px|<i><b>Figure A-II.2</b>: Spectrum Analyzer cannot detect any EO signal.</i>]]</center>
3. Inspect the probe. === Missing [[NeoScan]] Program Icons ===
4. If all the connectors and cables are fine, and still there is no signal, try another probe A-II.3 Missing [[NeoScanImage:icon_all.png|right]] Program Icons [[NeoScan]] Program icons on desktop are missing.
[[NeoScan]] system control and monitoring programs including: [[NeoScan]] Optical Bench Manager (NeoScanOBM.exe), [[NeoScan]] Mapping Utility (NeoScanMAP.exe), and [[NeoScan]] Visualization Utility (NeoScanPlot.exe) are located in C:\Program Files (x86)\[[NeoScan]]. You can create a shortcut.
 A-II.4 === Lock-in Amplifier Not Found===
If [[NeoScan]] Mapping Utility cannot communicate with lock-in amplifier or lock-in amplifier is not responding, then
⢠<ul><li><p>Lock-in amplifier is off.</p></li><li><p>Or lock-in amplifier is not connected to the [[NeoScan]] system through the USB Hub.</p></li><li><p>Or GPIB address for lock-in amplifier Visa is not correct.</p></li></ul>
⢠Or lockConsequently, the user is prompted with a warning message as shown in Figure A-in amplifier is not connected to the [[NeoScan]] system through the USB HubII.3.
⢠Or GPIB address for lock-in amplifier Visa is not correct<center>[[Image:neoscanfig_A_II_3. Consequently, the user is prompted with a warning message as shown in png|thumb|center|350px|<i><b>Figure A-II.3</b>: Warning message when lock-in amplifier is not responding.</i>]]</center>
Therefore,
1. <ol><li><p>Check whether lock-in amplifier is on.</p></li><li><p>2. Or check if GPIB-USB cable from the (rear panel of) lock-in amplifier is connected to the USB Hub (Figure A-II.4).</p>
3<center>[[Image:neoscanfig_A_II_4. png|thumb|center|500px|<i><b>Figure A-II.4</b>: Rear Panel of Stanford Research Systems SR844 RF Lock-In Amplifier.</i>]]</center></li><li><p>Press âHardware Settingsâ tab in [[NeoScan]] Mapping Utility program. Put down the Visa menu and select the appropriate GPIB address for lock-in amplifier Visa The default is GPIB0::8::INST (See Figure A-II.5).</p>
4<center>[[Image:neoscanfig_A_II_5. png|thumb|center|500px|<i><b>Figure A-II.5</b>: Setting lock-in amplifier parameters in NeoScan Mapping Utility.</i>]]</center></li><li><p>Disconnect the GPIB-USB cable from the USB Hub port and then reconnect it again to the same port.</p></li></ol>
If the problem persists, turn off lock-in amplifier and then turn it on. Then Disconnect the GPIB-USB cable from the USB Hub port and then reconnect it again to the same port.
⢠<ul><li>It is important to note that failed to respond properly to this issue, it may cause the system hung up, in which you may restart the whole [[NeoScan]] system and control computer.</li></ul>
A-II.5 === Translation Stage Not Responding===
If [[NeoScan]] Mapping Utility cannot communicate with the translation stage system, then
If [[NeoScan]] Mapping Utility cannot communicate with the translation stage system, then<ul><li><p>⢠The power is off.</p></li><li><p>⢠Or the X Linear Translation Stage is not connected to the [[NeoScan]] system (USB Hub).</p></li></ul>
Consequently, the user is prompted with warning message as shown in Figure A-II.6.
 <center>[[Image:neoscanfig_A_II_6.png|thumb|center|350px|<i><b>Figure A-II.6</b>: Dialog window when Translation Stage is not responding.</i>]]</center>
Therefore,
1. <ol><li><p>Check whether the Linear Translation Stage power is on.</p></li><li><p>2. Check if the translation stage cablings are correct.</p></li><li><p>3. Check if the USB cable from X the Linear Translation Stage port is connected to the USB Hub.</p></li><li><p>4. Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.</p></li></ol>
If the problem persists, turn off the programmable motion controller and then turn it on. Then Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.
⢠<ul><li>It is important to note that failed to respond properly to this issue, it may cause the system to hung, in which you may restart the whole [[NeoScan]] system and control computer.</li></ul>
 A-II.6 === Translation Stage Has Hung Up===
When the XY Linear Translation Stage hits the edge sensors of the base, it will hang up and stops functioning (see section A.4). In this situation,
⢠<ul><li><p>Reset the Linear Translation Stages by switching it off and then turning it on,</p></li><li><p>⢠Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.</p></li>A-II.7 Optimization Utility Program Not Functioning </ul>
=== Optimization Utility Program Not Functioning ===
[[NeoScan]] Optimization Utility program stops functioning if
⢠<ul><li><p>The Lock-in Amplifier is off.</p></li><li><p>Or the Lock-in Amplifier is not connected to the [[NeoScan]] system through the USB Hub.</p></li><li><p>Or GPIB address for the Lock-in Amplifier Visa is not correct.</p></li></ul>
⢠Or the Lock-Consequently, information panel warns that spectrum analyzer âNot Foundâ as shown in Amplifier is not connected to the [[NeoScan]] system through the USB HubFigure A-II.7.
⢠Or GPIB address for the Lock-in Amplifier Visa is not correct<center>[[Image:neoscanfig_A_II_7. Consequently, information panel warns that spectrum analyzer âNot Foundâ as shown in png|thumb|center|400px|<i><b>Figure A-II.7</b>: Dialog .</i>]]</center>
Therefore,
1. <ol><li><p>Check whether the Lock-in Amplifier is on.</p></li><li><p>Check if the GPIB-USB cable from the Lock-in Amplifier port is connected to the USB Hub (Figure AII-.8).</p></li><li><p>Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.</p></li></ol>
2<center>[[Image:neoscanfig_A_II_8. Check if the GPIB-USB cable from the Lock-in Amplifier port is connected to the USB Hub (png|thumb|center|400px|<i><b>Figure AIIA-II.8)</b>: Cor.</i>]]</center>
3. Disconnect the USB cable from the USB Hub port and then reconnect it again to the same port.=== Incorrect Working Folder (Directory) ===
Make sure NoeScan Mapping Utility or [[NeoScan]] Plot Utility programs are pointing to the correct working folder (Figure A-II.9).
<center>[[Image:neoscanfig_A_II_9.png|thumb|center|600px|<i><b>Figure A-II.8 Incorrect Working Folder (Directory)9</b>: Correct working or project and folder path.</i>]]</center>
Make sure NoeScan Mapping Utility or [[NeoScan]] Plot Utility programs are pointing to the correct working folder (Figure A-II.9). <ol><li><p>1. In NoeScan Mapping Utility use the browse button to set âWorking Folderâ path to
C:\Users\[[NeoScan|neoscan]]\Documents\[[NeoScan]]\Projects.
</p></li><li><p>2. In NoeScan Plot Utility use the browse button to set âProject Folderâ path to
C:\Users\[[NeoScan|neoscan]]\Documents\[[NeoScan]]\Projects.
</p>
</li>
</ol>
=== Irregular Patterns in 2D Phase Plots ===
If there are irregular patterns in 2D Phase plots in [[NeoScan]] Plot Utility program, as shown in Figure A-II.10, it might be the case that there is no synchronization between scan instruments.
 <center>[[Image:neoscanfig_A_II_10.png|thumb|center|400px|<i><b>Figure A-II.9 Irregular Patterns in 2D Phase Plots  If there are 10</b>: An example of irregular patterns pattern in 2D Phase plots in [[NeoScan]] Plot Utility program, as shown in Figure A-II.10, it might be the case that there is no synchronization between plot when scan instrumentsare not synchronized. </i>]]</center>
Therefore,
1. <ol><li><p>Make sure all 10 MHz reference cables are connected appropriately (in the back of the corresponding instruments) and the connectors are not loose. </p></li><li><p>Check if the BNC cables are fine. </p></li><li><p>Make sure âModulation Generatorâ key in 100 MHz signal generator for lock-in amplifier is off.</p></li></ol>
2. Check if the BNC cables are fine. === Wiggling Power Levels ===
3If the FC/APC connector is not clean (Figure A-II. Make sure âModulation Generatorâ key 11), despite probe optimization the return power and the optimization power graphs appears wiggling as shown in 100 MHz signal generator for lockFigure A-in amplifier is offII.12.
<center>[[Image:neoscanfig_A_II_11.png|thumb|center|600px|<i><b>Figure A-II.10 Wiggling Power Levels If the 11</b>: FC/APC connector is not of a PM Fiber under microscope: A dirt seen as a black mark on the fiber end connector (left). A clean fiber (right).</i>]]<br>[[Image:neoscanfig_A_II_12.png|thumb|center|600px|<i><b>Figure A-II.11), despite probe optimization the 12</b>: Wiggling return power and the optimization power graphs appears wiggling as shown in Figure A-II.12for a PM fiber with a dirt on the fiber end connector. </i>]]</center>
Therefore
1. <ol><li><p>Detach the fiber connector from fiber port of the [[NeoScan]] system.</p></li><li><p>Use a dry cleaning cloth (reel-based cassette cleaner) to remove dirt, dust, and oil from connector end faces (Figure A-II.13). </p></li><li><p>Attach the fiber connector to the fiber port of the [[NeoScan]] system.</p></li><li><p>Perform a probe optimization.</p></li></ol>
2<center>[[Image:neoscanfig_A_II_13. Use png|thumb|center|600px|<i><b>Figure A-II.13</b>: Cleaning a connector end face using a dry cleaning cloth (reel-based cassette cleaner) to remove dirt, dust, and oil from connector end faces (Figure A-II.13). </i>]]</center>
3. Attach the fiber connector to the fiber port of the === [[NeoScan]] system.Optical Bench Manager Program Not Responding ===
4. Perform When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a probe optimizationwarning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
A-II.11 [[NeoScan]] Optical Bench Manager Program Not Responding
When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in <center>[[Image:neoscanfig_A_II_14.png|thumb|center|300px|<i><b>Figure AIIA-II.14</b>: Warning massage for missing AD and DA addresses. Or sometimes NoeScan Optical Bench Manager program does not respond.</i>]]</center>
To solve the problem,
1. <ol><li><p>Turn off the [[NeoScan]] system and turn it on again.</p></li><li><p>2. Reboot the control computer.</p></li><li><p>3. Go to Window Application (Program) or âMeasurement Computingâ folder and click on âInstacalâ (Figure A-II.15). 4. You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press âOKâ button.  5. The âInstacalâ driver interface will list A</D and D/A board names â e.g. USB-1608FS board and USB-3114 (Figure A-II.17). 6. Select USB-3114 and double click on it. 7. In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in Figure A-II-18.p>
8. Close âInstacalâ driver interface and open <center>[[NeoScanImage:neoscanfig_A_II_15.png|thumb|center|600px|<i><b>Figure A-II.15</b>: Start the Instacal driver controller program.</i>]] Optical Bench Manager program</center></li><li><p>You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press âOKâ button.</p>
9<center>[[Image:neoscanfig_A_II_16. If png|thumb|center|600px|<i><b>Figure A-II.16</b>: Configure the Instacal driver controller program.</i>]]</center></li><li><p>The âInstacalâ driver interface does not will list A/D and D/A board names as indicated in â e.g. USB-1608FS board and USB-3114 (Figure A-II-19.17).</p>
a<center>[[Image:neoscanfig_A_II_17. Double click on png|thumb|center|400px|<i><b>Figure A-II.17</b>: Instacal driver controller program âMCCRegistryFix3list A/D and D/A board names.exeâ. You can find </i>]]</center></li><li><p>Select USB-3114 and double click on it .</p></li><li><p>In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in C:\ProgramData folderFigure A-II-18.</p>
<center>[[Image:neoscanfig_A_II_18.png|thumb|center|400px|<i><b>Figure A-II. Unplug the USB cable from the 18</b>: Instacal driver controller program list A/D and D/A board names.</i>]]</center></li><li><p>Close âInstacalâ driver interface and open [[NeoScan]] Optical MainframeBench Manager program.</p></li><li><p>If the âInstacalâ driver interface does not list A/D and D/A board names as indicated in Figure A-II-19.</p>
c. Plug the USB cable from the <center>[[NeoScanImage:neoscanfig_A_II_19.png|thumb|center|400px|<i><b>Figure A-II.19</b>: Instacal driver controller program cannot detect A/D and D/A converters.</i>]] Optical Mainframe.</center>
d<ol type="a"><li><p>Double click on program âMCCRegistryFix3. exeâ. You can find it in C:\ProgramData folder.</p></li><li><p>Unplug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>Plug the USB cable from the [[NeoScan]] Optical Mainframe.</p></li><li><p>Run âInstacalâ program again.â</p></li><ol>
â